Returns & Refund Policy

3-Day Return Policy

We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

Eligible for Returns

Video of items damage while opening from package

Defective products (Provide Proof)

Wrong items received

Items significantly different from description

Products expired upon delivery

Opened or used products (unless defective)

Products without original packaging

Items returned after 3 days

Change of mind purchases

Products damaged by customer

Send us a message via Messenger or email within 3 days of receiving your order

Provide Details

Include your order number, photos & video of the issue, and description of the problem

Wait for Approval

We will review your request and respond within 24-48 hours

Ship the Item

If approved, we will provide instructions for returning the item

Receive Refund

Once we receive and verify the return, we will process your refund

Refunded to original payment method within 1-3 business days once we receive the item and verify.

Available for: GCash, Maya, Bank Transfer

Receive store credit with an additional 5% bonus value for future purchases.

Valid for: 1 month from issuance

COD Orders

For Cash on Delivery orders, refunds will be processed via GCash or bank transfer. Please provide your preferred refund method when contacting us.

Our team is ready to assist you with the return process.